Return & Refund Policy

30-DAY RISK-FREE SATISFACTION GUARANTEE

For the reasons stated below, we are prepared to offer you a complete refund for your order if requested within 30 days from the invoice date.

Reasons for a Refund:

  • The merchandise you receive is faulty, damaged, or unable to function correctly.
  • Missing or lost items from your order.
  • The item received is incorrect (size, color, or custom details).
  • The product is not what you expected or not as described on our website.

Exceptions (Refunds will not be granted if):

  • The request is made after the 30-day window.
  • You have changed your mind and no longer desire the item.
  • You intend to request a modification to the size, color, or customization of the item received.
  • You have selected the incorrect size, address, product, or custom information.
  • The product has incurred damage as a result of improper use, mishandling, or insufficient maintenance.

HOW TO REQUEST A REFUND OR REPLACEMENT

  1. Step 1: Contact us via email at support@giftgoart.com.
  2. Step 2: Please provide a detailed description of the issue you encountered, accompanied by a photograph of the item you received or a photo of the shipping label.
  3. Step 3: Obtain our support once your ticket has been received by the Customer Service department.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following details for more information:

  • PayPal: 3-5 business days
  • Credit Card: Up to 10 business days

⚠️ Limitations: The warranty policy is applicable only once per order.

Return Policy

At GiftGoArt.com, we understand that sometimes issues may arise with your purchase, and we strive to make the return process as convenient as possible. That's why we offer a "No Need to Return" policy for certain circumstances, which means you don't have to physically return the item to us.

You don't need to return your items since it will take your valuable time and money. Just provide detailed information and photos of the items you received to let us resolve your problem. The only action you need to do is to contact us at: support@giftgoart.com.

FAQs

  1. Can I get a refund if I'm not completely satisfied with my purchase or simply don't want it anymore?
    If you are not satisfied with the quality of our products, you may request a refund or replacement within 30 days of the invoice date.

  2. How long does it take for me to receive my refund credit to my original payment method?
    It takes approximately 5-7 business days to process the credit refund to your original payment method after your request has been approved.

  3. What are the exceptions that might prevent me from getting a full refund?

    • If your request for a refund is made after 30 days of delivery tracking.
    • If the problems are caused by providing the wrong shipping address or incorrect custom information (such as custom name, hair color, or size).
    • If the order was fulfilled accurately according to the information provided at checkout.

  4. How do I prepare my shipment for return?
    You don't need to return your items to us since it will take your valuable time and money. Just provide detailed information and photos of the items you received to let us resolve your problem.

  5. Can I cancel my order?
    You can cancel or modify your order for free within two hours after placing it.

  6. Can I exchange my item(s)?
    All GiftGoArt products are custom-printed. If you would like to exchange an item for another size or a different design, please help us to cover the resend fee. The resend fee depends on the product(s) you purchase.